Delivery and Pickup

You can easily track your order through the Track & Trace link in your shipping confirmation.

Have you already received a shipping confirmation but the Track & Trace code doesn’t work yet?
No worries: the code usually becomes active on the delivery day.

If the code still doesn’t work after that, please contact our customer service.

Please check the following first:

Is your shipment actually delayed? Are the address and postal code correct?

Are you sure the package is not in the mailbox, or that a housemate hasn’t accepted it?

The courier may have forgotten the package or accidentally delivered it to your neighbors, so always check with them.

If you’re not at home, the courier will deliver your package to the neighbors. If that’s not possible, it will be taken to a nearby pickup point.

In some countries we can offer a pick-up location during checkout, but in most we cannot. Often, you can arrange this yourself through the website or app of your local carrier. The Track & Trace link shows which carrier is delivering your package. Please note: we do not know which carriers do or do not provide this option.

Is je bestelling beschadigd geleverd, ontbreekt er een product of heb je een verkeerd artikel ontvangen? Dat is natuurlijk vervelend! Dit kun je eenvoudig melden via ons retourformulier. Hier geef je aan wat er mis is gegaan, zodat wij het zo snel mogelijk voor je kunnen oplossen.

Zodra je het formulier hebt ingevuld, gaan wij direct aan de slag om samen tot een passende oplossing te komen.

Entered a wrong address or email? Please contact our customer service immediately. After shipment, changes are no longer possible and you are responsible. If your package is delivered to the wrong address due to incorrect details, you are held accountable.

If your package cannot be delivered because of this, it will be returned. The carrier will charge the shipping costs you originally paid at checkout + €5.00 handling fee. These costs will be passed on to you.

Perishable products (such as short shelf-life or cooled items) cannot be resent after being returned and must unfortunately be discarded.

If you don’t collect a package or refuse it at the door, it will be returned. The carrier charges costs for this: the shipping costs you paid at checkout + €5.00 handling fee. These costs will be passed on to you.

Products with a short shelf-life or that require cooling cannot be resent after being returned. Unfortunately, these must be discarded.