Before we can initiate an investigation, please check the following:
The tracking code and address of your package
Is your shipment not delayed? Are you sure the address and postal code are correct?
Are you certain that your package is not in the mailbox or that your housemate hasn't accepted the package?
The delivery person may have forgotten the package or accidentally delivered it to the neighbors, so always check if your neighbors have the package.
If everything checks out, please wait a little longer as delayed packages are often delivered the next day. If you haven't received your package 5 days after the original delivery date, please contact us.