Customer Service Job Opening
About Damp-e:
- Damp-e is a company specializing in the sale of e-cigarettes, e-liquids, and accessories. We operate both an online webshop and a physical store. Our primary focus is on providing expert advice to ensure customers leave the store satisfied and well-informed with the right products. We value creating a welcoming and comfortable environment where customers feel at ease.
Who are we looking for?
- We are seeking social and empathetic individuals with excellent communication skills in both Dutch and English.
- Strong work ethic and attention to detail.
- Ability to handle customer inquiries over the phone and via email.
- Knowledge of our product range and the ability to provide helpful advice to customers.
- Proficiency in processing warranties, returns, and order adjustments.
What will you learn?
- Develop excellent customer service skills by assisting customers and ensuring their satisfaction when leaving the store.
- Improve your communication skills through regular interaction with customers via phone and email.
- Gain experience in processing warranties, returns, and order adjustments.
- Enhance your organizational skills by efficiently managing customer inquiries and requests.
- Improve your problem-solving abilities by resolving customer concerns and ensuring their satisfaction.
What does the company offer?
- A relaxed working environment within a young, flexible, and dynamic team with an informal atmosphere.
- Adequate resources to perform your role effectively.
Interested? If this job vacancy appeals to you and you meet the requirements, please contact us via email. We will respond as soon as possible to inform you if there is a match and whether we invite you for an interview.