Order

Add your products to your shopping cart using the large green button. If you place an order and create an account, you'll be able to shop even faster next time. No account? You can also order as a guest, but we'll need your address details.

This can only be done through our customer service. You can only cancel your order if it has not yet left our warehouse. If your order has already been shipped, you can refuse it at the door or return it using the online return form. This can only be done through our customer service. You can cancel your order only if it hasn't left our warehouse yet. Has your order already been shipped? You can return it via the online return form.

Unfortunately, it's not possible to place an order by phone. But if you have questions about our products, you can always email our customer service. We’re happy to help!

We’re really sorry, we can’t say it enough. But unfortunately, sometimes we make a mistake, and you're the one who suffers. That shouldn’t happen... So what now? We’re happy to resolve your complaint. The quickest way is to contact our customer service. We’re available by phone, email, and, of course, our web chat. Not satisfied with the response? Take it up a notch and write to our Customer Service Manager. You can email them at [email protected] or send a letter by post to the following address: Damp-e B.V. - Complaint Department - Slotlaan 291, 3701GH, Zeist.

Not sure which e-liquid you need for your e-cigarette? No worries, we have explained everything about e-liquids in our vaper's guide.

Of course, most of our products can still be seen or tested in our stores. However, due to government regulations, we are no longer able to allow the tasting of e-cigarettes and e-liquids in our stores.

When you receive a track & trace, it means that the carrier has picked up the package from our warehouse. If the track & trace indicates that the package has not been received or processed yet, it means that the parcel service has not had the opportunity to scan the package at the sorting center. Once the package is scanned at the sorting center, the track & trace will display the expected delivery date and time.