Top 10 Frequently Asked Questions

When you receive a track & trace, it means that the carrier has picked up the package from our warehouse. If the track & trace indicates that the package has not been received or processed yet, it means that the parcel service has not had the opportunity to scan the package at the sorting center. Once the package is scanned at the sorting center, the track & trace will display the expected delivery date and time.

Je kunt binnen 14 dagen nadat je het product ontvangen hebt, je retour aanmelden. Hierbij maak je gebruik van je herroepingsrecht. Je stuurt dan het ongeopende/ongebruikte product en alle geleverde toebehoren in de originele staat en verpakking naar Damp-e terug. Voor de volledige retour voorwaarden klik je hier.

If you have mistakenly ordered the wrong products, don't worry. You can easily and quickly initiate a return for the items by using our convenient online return form.

Are you experiencing a burnt taste and low to no vapor production? There is a high chance that the coil in your e-cigarette is burned. This can occur when the coil has been used for an extended period or when a new coil is installed without allowing sufficient time for it to absorb an adequate amount of e-liquid. If you are experiencing burnt or poorly performing coils, it is recommended to replace the coil and allow it enough time to absorb e-liquid properly. If this does not resolve the issue, please feel free to contact our customer service, as they will be happy to assist you further!

When you have an e-cigarette or vaporizer that doesn't seem to work, it could be due to a simple reason such as the battery being empty and needing to be charged. If the device has just been taken off the charger and doesn't respond, it's likely that the battery is turned off. Most batteries can be turned on and off by quickly pressing the fire button five times in succession. If this doesn't resolve the issue, please contact our customer service, as they will be happy to assist you further!

Despite our efforts to ensure that all products are always in stock, it occasionally happens that a product is out of stock. In most cases, out-of-stock items are replenished within 4 days. If a product has been out of stock for an extended period, please contact our customer service. They will be able to assist you further and provide an estimate of when the product will be back in stock.

Do you have a defective device? On the product page, you can find the warranty period specified under the specifications. If the product is still within the indicated warranty period, you can easily and quickly start a warranty request using the form: warranty form.

If you prefer to see products in person, have questions about how your device works, or simply prefer the experience of visiting a physical store, then come and visit our shop. Our e-cigarette and vaporizer specialists are ready to assist you, answer your questions, and provide additional explanations!

Due to high volumes and understaffing at PostNL, there are unfortunately some packages that may experience delays. Packages with delays may take an average of 2 extra days to be processed by PostNL. We apologize for any inconvenience caused.